I empathize with you. I have had a similar problem for years. Cox doesn't care. Their "support" personnel are nothing of the sort, and read the same canned replies to you from a script-sheet. The conversations are all the same, and make it very clear that the person you're speaking to has absolutely no idea what any of this "internet technology" is really about. Cox sells you a product that looks and sounds like it will do what they say it will, but the reality is that what you pay for is nothing like what they promised to deliver. If you're one of the <5% that actually have reliable service, regardless of speed, thank your lucky stars. Otherwise, you can exercise your "support" options until you're blue in the face, and in the end you'll still be paying very high fees for product that isn't what they've promised, and the burden is completely on you to prove how in a court of law. Good luck, friend.
