Forum Discussion

MarianoDCM's avatar
MarianoDCM
New Contributor
9 months ago

Successful Transition With Insufficient Funds

I recently got charged an amount that I didn't have on my account associated to paying my Cox bill. On Coxs' end, the payment was successful. On my bank's end, it was not. Now my wifi is not working. Is this just coincidental timing our is my successful payment without the funds the cause? Best thing to do it wait a few days but I need Internet connection for work. Any tips would help! (Calling both billing and technical agents didn't help too much except scheduling a technician to visit)

  • ColleenD's avatar
    ColleenD
    Moderator
    9 months ago

    MarianoDCM 

     

    I can understand how an unexpected charge could be concerning. I'd like to help. Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post.  Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.