Windstream never went down, unless the electric is out. Our electricity never went out but we lost cable and continue to lose it.
I can understand if something critical is broken...then it's broken. But two weeks without updates? This is inexcusable because it causes a lot of needless distress for customers.
I am sure there are updates somewhere. The problem is communication between the field/maintenance techs and the customer reps. Storm outages are always messy and communication about the fix takes a back seat to the actual work. I remember it took years to clean up the mess after Katrina in LA.
Does anyone know where to find the Cox outage map? I was looking at it last week but can't find it via google now. It used to be here but now it looks different. Used to look like this.
The problem is communication between the field/maintenance techs and the customer reps
The problem is leadership not fixing this problem.
I guess I should have said "One of the problems". There are many. What specially should leadership do? Are you saying Cox isn't fixing the problem on purpose?
