Still No Cox Internet in Alexandria
Cox claiming area-wide problem with internet service after severe storm caused two-day power outage in my neighborhood of Marlan Forest, Alexandria VA. After power restored, no Cox service to my house. Keep getting non-informative text messages, “our team working on area wide problem. Sorry taking so long.” I checked with my neighbors last night. One street over, they have Cox working just fine. Thus, not an area wide problem. Cox refusing to send tech to my house, still claiming area wide issue, even after I told them about neighbors. I need a tech rep to look at Cox cable box on line next to my house. It was downed by a tree during storm last Friday. Dominion Electric fixed the power line, but no Cox techs to check or fix their box. I need a tech rep at my house. What do I have to do to get my problem solved?
