Forum Discussion
Hi my name is kim dorwart i talked to one of your support people last week about having a faster internet speed . I how have a new router that is suppose to be the new thing this Gigabite . My computer was slow before with the old router when down loading any you-tube videos to watch. I could always watch them but it took time for them to load. I don:t have a problem with paying for a up-grade. What i have a problem with is your equipment after the router **.....My signal to the router keeps dropping and i end up with no internet connection. Lost time with tv programs. Will you please fix your freeking equipment!!!! Thank you Kim Dorwart -. PS- If the problem continues i will drop this service and tell all the people i know not to use this service.
- gonzor692 days agoNew Contributor
I WAS HAVING THE SAME PROBLEM THEN I SWITCHED TO PANORAMIC WIFI NOW THE PROBLEM IS WORSE PLUS NOW I CAN'T SCREEN MIRROR PROPERLY SOUND GOES OUT AND THE SCREEN GOES WHITE.
DID THEY HELP YOU? I HATE TO CALL I ALWASY GET FOREIGNERS WHO ACT LIKE THEY UNDERSTAND BUT IN REALITY YOU END UP EXPLAINING EVERYTHING SEVERAL TIMES BEFORE SOME ACTUALLY UNDERSTANDS WHAT I'M SAYING.
- NicholeC2 days agoModerator
Hi Gonzor69,
I'm sorry to hear you're having service troubles. I understand issues like this are frustrating. We'd be glad to assist you with this issue. Please email us at cox.help@cox.com
Thank you.
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