Spam phising guy posing as Cox support
Just got email from what appeared as "Cox.net" - and then added the recipients true name (which was a @cox.net address)
Johnmmcdaniels
John wanted to let us Cox users know our accounts would n...
Forum Discussion
what would the email address be for an official, Cox support email?
Not really sure if it's consistent. However, the important thing is to notice the domain and/or IP address the message actually originates from (i.e. cox.com, cox.net) in the header. To reiterate, the first clue is often found in the actual URL (not necessarily the one being shown) of the link you're being asked to click on by simply hovering your cursor over it.
Yes, I know that, but I'm trying to find a simpler item for a 89-yea-old senior who only sees what's on the screen
OIC, in that case, my suggestion would be to have the senior to call Cox using a known good number for Cox and not one supplied in the email, whenever they get an email asking them to click on something. It's rare for Cox Support to send an email unless it is related to a support matter the customer has already initiated. Otherwise, perhaps a Cox Forum Moderator could better answer your question.
