Forum Discussion

Jyunte's avatar
Jyunte
New Contributor II
4 years ago

Spam folder missing on Gmail app on phone - Cox not sending it?

I read my email on my phone. I rarely (read: never) use Cox's webmail as it's simply not a good format for mobile mail. I use the Gmail app on my phone to read and send email, however, Cox doesn't ...
Bruce's avatar
Bruce
Honored Contributor III
4 years ago

You were already publishing these folders from Cox webmail before the clean/fresh install on your Galaxy?

  • Jyunte's avatar
    Jyunte
    New Contributor II
    4 years ago

    Yes.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      4 years ago

      Can you see these folders if you use a web browser for GMail?

      • Jyunte's avatar
        Jyunte
        New Contributor II
        4 years ago

        No... because Gmail on the web only accesses gmail accounts, therefore it is impossible to use Gmail on the web browser to access a Cox account. The mobile app works with any POP or IMAP account.

        When I use the Gmail app on my phone to access Gail accounts I can, of course, access all the folders in the Gmail account.

        The reason I use the Gmail app to access my Cox accounts, is because it's the only client I've found that works with Cox (mostly) reliably. Outlook and Thunderbird, for example, keep losing connection with the Cox servers. Support for both of those clients say the same thing - Cox removes the security token, which requires setting up the client servers again every time this happens.