Something is up with Cox's notifications
First off, my wife and I are not computer newbs. I'm a programmer, and her job revolves around computer knowledge a bit. We don't click on strange links, no BitTorrenting, etc. Also, we had two bo...
Forum Discussion
Same text as yours. Cox did the same thing to me this month. My usage has changed in years. Cox charged a extra $100 which is the maximum charge on their data fee I called and was on the phone for hours, Cox just told me I was wrong and their system is right and I owe the extra $100 they said next time if you get the text call them and they shut my internet down so I don’t get charged extra or buy their unlimited plan for $50 extra a month. Sound like a scam if you ask me. According to cox I downloaded over 1000gb in one day when the average in a month is about 500gb or under. I know for sure nothing big was downloaded it’s just me and my wife. Starlink is about the same per month I’ll give them a shot and if they work good. I’m dumping cox.
Makbert68 I am having the same issues with cox for over a year on a monthly basis and cox never finds a solution to the problem . Cox puts me on hold for long time ,their customer service is really awful. I have to pay more than my regular bill every month because of going over data and when I called it is always excuses.
Hi Everyone, I understand how you feel about data caps, as we've all been impacted by high data usage at one time or another. If you're exceeding your data plan every month, it's important that we find out why. My first suggestion is to change your home network password to something brand new. Many customers—after noticing spikes in their data usage—were able to restore their usage to what they considered ‘normal’ for their household simply by changing their network password. All of the suggestions made in this thread are accurate in terms of things that use data. I'm not sure if spyware was mentioned in the previous suggestions. Spyware running in the background can cause spikes in data usage. Make sure you check all household devices for viruses and malware.
Cox provides a Data Usage Meter to help you monitor your data usage. It is available in My Account (www.cox.com/datausage) and the Cox App. The Data Usage Meter is updated daily with usage from the prior day. If you disagree with the Data Usage Meter's calculations, using your own router and bandwidth meter is a good idea. Then we can compare your meter's usage numbers with the Cox Data Usage Meter. If you're constantly hitting your monthly data plan, we offer the Unlimited and 500 GB additional data plans to help you plan ahead for your household’s internet usage and avoid overage charges. You can learn more at https://www.cox.com/residential/support/unlimited-and-500-gb-additional-data-plans.html. If you see high spikes in data usage that you can't explain or you would like help in figuring out why your data usage is so high, please email my team at Cox.Help@cox.com.
Thank you for the informative post. You are one of the few moderators here that actually talk like a person and not a robot copy/pasting everything. Why is that? Are you a supervisor? Different training? Either way it is noticed and appreciated. 😁
Yeah. Becky is the best. I think she's the department manager.
