Smart devices are not connecting to panoramic WiFi

Anyone get a resolution on this? I have 2 WiFi outlets inside my walls. I know the signal is good. Cox router seems to be blocking the outlet’s communication, or rather the ability of the outlets’ app to talk to the outlets’ and random disconnects. panoramic WiFi app says signal is weak, but then shows network activity on the panoramic app. These devices worked perfectly before the Cox WiFi, but had to replace router because the rest of the houses WiFi suffered