Forum Discussion
Jags
New Contributor II
Where do I go from here now? Phone lines to Cox support are busy. Chat assistant Oliver is of not much help. Forums was my hope but no luck. Can anyone from Cox support help?
LisaH
5 years agoModerator
Hi Jags. Did you set up new network names(SSID) and passwords on the router or did you use the same one? If you used the same 2.4g network name (SSID) and password as you used on the previous router, please change both the network name (SSID) and the network password to something totally new and then connect all of your devices to this new network. If this doesn't work, factory reset the gateway and then try to connect before you personalize it. To reset it back to factory default, press and hold the little button the back top of the gateway with a toothpick or paperclip for at least 30 seconds. If you further help, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
- Jags5 years agoNew Contributor II
I setup a new SSID. Will try to factory reset and email if that's not helpful. Thank you Lisa
- Jags5 years agoNew Contributor II
No luck Lisa. I'll send an email to the mail id provided
- MichaelJ5 years agoModeratorWe look forward to receiving your email.
Thank you,
Mike J.
Cox Support Forums Moderator
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