Forum Discussion

mkampe14's avatar
mkampe14
New Contributor

Hello,

I'm glad I am not the only one experiencing this problem with the new router. The WiFi is working on my iPhone and laptop fine, but my Vizio TV cannot connect to WiFi. My network isn't even listed as an option to connect on the TV. I tried calling Cox tech support, but they told me it is a TV issue. It worked fine with the old router, so I don't think it is a problem with the TV. Any input or help from Cox would be appreciated. **I did a factory reset on the TV, no luck. I have reset the modem multiple times with no luck either.**

Thanks, Mara

MaryF's avatar
MaryF
Former Moderator
5 years ago
Hi Mkampe14,

Are the two devices that are connected to the WiFi connected to the 5Ghz wifi network or 2.4Ghz WiFi network? If connected to the 5Ghz wifi network, it's possible that your TV may not be 5GHz compatible which could be why you're not seeing your wifi name on the list. We recommend you check your Wifi settings and ensure that the 2.4Ghz network is enabled.

Mary
Cox Support Forums Moderator