So the devices are on your home network but your app(s) can't access the devices to determine their statues?
Exactly
So your devices are actually connecting but its your app not being able to connect.
How does the app work? For example, if I need to reset my modem, I have to get on the Internet, log into the Cox domain and click a button in my account to reset a modem setting 3 feet from my computer.
Do your apps monitor/administrate from the cloud?
Does your app have to be on the same network as the smarts?
When you connected your smarts to your neighbor's network (with his permission), were your apps also on his network?
I don't think it's a problem with proper network devices, such as laptops, tablets, streamers, etc; but a problem with Internet-of-Things (IoT) devices, such as thermostats, light bulbs, aquarium pumps, etc.
Standard WiFi is everywhere but has limitations in both range and energy-efficiency for smarts. IEEE addressed these limitations with 802.11ah and 802.11ax. If the OP's smarts use the 802.11ah/ax spec, I guess the question becomes...does a Cox router support the 802.11ah/ax specs? Maria?
It appears the neighbor's router is IoT friendly.
At first this router was setup directly connected to the wall but wasn't working. Then i bought the connector to put the router at an elevated place to avoid any hindrances. I don't mind trying it again but I'm not sure it'll work
Coaxial splitter?
No luck MariaL. I removed the connector and put it directly. I've left it this way for now. Could you try checking again for timeout errors? May be it's the router that's faulty and needs to be replaced?
