Forum Discussion

Jags's avatar
Jags
New Contributor II

Yes it does assign ip to each smarts

Bruce's avatar
Bruce
Honored Contributor III
5 years ago

So the devices are on your home network but your app(s) can't access the devices to determine their statues?

  • Jags's avatar
    Jags
    New Contributor II
    5 years ago

    Exactly

    • Bruce's avatar
      Bruce
      Honored Contributor III
      5 years ago

      So your devices are actually connecting but its your app not being able to connect.

      How does the app work?  For example, if I need to reset my modem, I have to get on the Internet, log into the Cox domain and click a button in my account to reset a modem setting 3 feet from my computer.

      Do your apps monitor/administrate from the cloud?

      Does your app have to be on the same network as the smarts?

      When you connected your smarts to your neighbor's network (with his permission), were your apps also on his network?

    • MariaL's avatar
      MariaL
      Moderator
      5 years ago
      Hi Jags,

      I was able to locate your account based on the email address you registered your Forums user ID with. I ran some tests on the modem and the modem is showing timeout errors. Please check for any loose or bad cables. If there is a splitter in your connection, disconnect the splitter from the modem and wall outlet and connect the coax cable from the modem to the wall. I understand that you’ve reset the modem multiple times. I would like you to reseat the connection (unscrew/retighten both ends of coaxial cables from the wall and to the modem). While reseating the connection, unplug the power to the modem and once you’ve reseated the connection, plug the power back in.

      You can also check out the link provided below on how to manage multiple devices on your WIFI network.

      www.cox.com/.../many-devices-on-wifi.html

      Maria
      Cox Support Forum Moderator
      • Bruce's avatar
        Bruce
        Honored Contributor III
        5 years ago

        I don't think it's a problem with proper network devices, such as laptops, tablets, streamers, etc; but a problem with Internet-of-Things (IoT) devices, such as thermostats, light bulbs, aquarium pumps, etc.

        Standard WiFi is everywhere but has limitations in both range and energy-efficiency for smarts.  IEEE addressed these limitations with 802.11ah and 802.11ax.  If the OP's smarts use the 802.11ah/ax spec, I guess the question becomes...does a Cox router support the 802.11ah/ax specs?  Maria?

        It appears the neighbor's router is IoT friendly.