Forum Discussion

f5alcon's avatar
f5alcon
New Contributor II
7 years ago

Slow upload speed

I have been getting slow upload speeds lately. on the 50/5 plan that normally I get 100/10, but lately have only been getting 100/1. Tested with multiple speed tests and the internet is slow to load new pages and more buffering on videos. Tried rebooting the modem and bypassing the router and have the same issue. 

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi F5alcon, pings to your modem show packet loss, which can certainly impact your internet speeds. Are there any splitters on the coax connection to the modem? If so, bypass the splitter temporarily, connect your modem directly to the coax from the cable outlet, and reset your modem. Do your speeds improve? Run a few speed tests to compare your results. If speeds improve, replacing the splitter might be all you need. If there is no splitter, or if bypassing the splitter makes no noticeable difference, I suggest a service call so an on-site tech can resolve this for you. -Becky, Cox Support Forums Moderator
    • f5alcon's avatar
      f5alcon
      New Contributor II
      7 years ago

      Hi, There are not any splitters, it is going directly from the outlet that is closest to the outside connection to the modem. 

      • Becky's avatar
        Becky
        Moderator
        7 years ago
        Hi F5alcon, in that case, I suggest a service call. -Becky, Cox Support Forums Moderator