Forum Discussion

MickeyCT's avatar
MickeyCT
New Contributor
3 years ago

Slow speed already - Can I downgrade without it getting worse?

I have the Cox Ultimate 500 internet yet my download speeds are less than half what is advertised.  They average between 150 and 175 Mbps.  If I downgrade my service to Ultimate 250 will Cox force th...
sacolton's avatar
sacolton
New Contributor

When I upgraded to 550mbps, I had to get the Cox Wfi Cable/Router (DOCIS 3.1) and the speed is sporadic.  Some internet speed tests show 550mbps, but some show less than 20mbps.  My downloads are barely reaching 1mb/s.  I've connected the Cat-6 directly to my PC to the Cox wfi/router/modem and it made no difference.  Wifi is faster than the ethernet for some reason.

MichaelJ's avatar
MichaelJ
Moderator
3 years ago
Hi Colton,

Thank you for reaching out to us for assistance. I am sorry to hear that you are having any issues with your internet speeds. I know having a reliable internet speed is important and I want to help.

Please contact us through Facebook, Twitter @coxhelp, or via email at cox.help@cox.com. Please include your first/last name, and a link to this thread.

Thank you,

Mike J.
Cox Support Forums Moderator