Forum Discussion

RahasyaB's avatar
RahasyaB
New Contributor
5 years ago

Slow Internet speed and Speed test discrepancy

When I am on the Cox website, I get 55 down 2.5 up, but the generic Google speed test is 15 down .8 up. These tests were run seconds apart. Furthermore, all of my usage including ethernet and wifi ar...
breakingbad920's avatar
breakingbad920
New Contributor III
5 years ago

I've been having the same issue with ping spikes, speed test is not consistent since I got Cox. I'm switching to Centurylink soon.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Breakingbad920


    I'd hate to lose you as a customer before taking a closer look at what is causing the chronic issues you describe. Please email me at cox.help@cox.com with your service address and the name on your account. This will allow us to locate your Cox account and proceed with having this matter addressed.


    Jonathan J
    Cox Moderator