Forum Discussion

Shnider's avatar
Shnider
New Contributor
2 years ago

Singed up for Gigablast, the promotional offer was taken away when the bill came.

My original online order was for the promotional price of $109.99 per month, I recieved an email confirming this as well, I was unsure how to connect to the service so I decided to go down the street...
Shnider's avatar
Shnider
New Contributor

Sure, id be happy to. What is the email address I should be sending this information to?

DustinP's avatar
DustinP
Moderator
2 years ago

The email address to send this information would be Cox.Help@cox.com.

 

 

  • Shnider's avatar
    Shnider
    New Contributor
    2 years ago

    I was given a call but never followed up with, now my bill is coming due, and I have not been helped in any meaningful way. Is this the normal? What number or email do I have to call to actually make change here?

    • DustinP's avatar
      DustinP
      Moderator
      2 years ago

      Shnider,

      This forum is primarily intended for the discussion of technical issue among peers.  Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum.  Please email us at Cox.Help@cox.com with your account details and we'd be happy to assist you with this.