Forum Discussion

Shnider's avatar
Shnider
New Contributor
2 years ago

Singed up for Gigablast, the promotional offer was taken away when the bill came.

My original online order was for the promotional price of $109.99 per month, I recieved an email confirming this as well, I was unsure how to connect to the service so I decided to go down the street...
JulianN's avatar
JulianN
Moderator
2 years ago

Hello,

 

Thank you for reaching out to Cox support. I am very sorry to hear of this whole ordeal with the bill. I understand how this can be frustrating and concerning when it comes to monthly cost. I would be happy to assist in anyway I can. Please email us your full name, complete address and Cox pin. 

 

Thank you!

  • Shnider's avatar
    Shnider
    New Contributor
    2 years ago

    Sure, id be happy to. What is the email address I should be sending this information to?

    • DustinP's avatar
      DustinP
      Moderator
      2 years ago

      The email address to send this information would be Cox.Help@cox.com.

       

       

      • Shnider's avatar
        Shnider
        New Contributor
        2 years ago

        I was given a call but never followed up with, now my bill is coming due, and I have not been helped in any meaningful way. Is this the normal? What number or email do I have to call to actually make change here?