Forum Discussion

pd91's avatar
pd91
New Contributor III
7 years ago

Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9

UPDATE - I suspect this packet loss issue may be fixed very soon. Maybe within the next week. That's all I'll say for now - I'll update again soon Yep, another AWS packet loss post. Have none of...
Becky's avatar
Becky
Moderator
Hi Morten, after sending multiple signals to your modem and seeing packet loss on every ping, I suggest scheduling a service call. This is definitely something that a field technician can resolve! If you'd like my team to schedule a service call for you, email cox.help@cox.com with your full name and address. -Becky, Cox Support Forums Moderator
TheM0Nk's avatar
TheM0Nk
New Contributor
7 years ago

are these service calls free? if so send one my way.

  • 402PrimeTime's avatar
    402PrimeTime
    New Contributor III
    7 years ago

    This will not be solved by an FTS house call, although, I would explore having them out to ensure there are no other issues. This is a larger problem than your local equipment or local node. Sorry, but I'm having same issues and have had FTS and Operations out to inlcude "fixes" at the node level, none of which helped my situation. See here www.youtube.com/watch