Forum Discussion
One more user here with most likely the same faulty router (what else could possibly be the problem? (sc)). While every other server works fine, Fortnite connection shows a beautiful, up to 70+% packet loss on the upload side.
- Becky7 years agoModeratorHi Morten, after sending multiple signals to your modem and seeing packet loss on every ping, I suggest scheduling a service call. This is definitely something that a field technician can resolve! If you'd like my team to schedule a service call for you, email cox.help@cox.com with your full name and address. -Becky, Cox Support Forums Moderator
- TheM0Nk7 years agoNew Contributor
are these service calls free? if so send one my way.
- 402PrimeTime7 years agoNew Contributor III
This will not be solved by an FTS house call, although, I would explore having them out to ensure there are no other issues. This is a larger problem than your local equipment or local node. Sorry, but I'm having same issues and have had FTS and Operations out to inlcude "fixes" at the node level, none of which helped my situation. See here www.youtube.com/watch
- nivlek66426 years agoNew Contributor
Tracing route to ec2-52-42-109-244.us-west-2.compute.amazonaws.com [52.42.109.244]
over a maximum of 30 hops:1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 8 ms 7 ms 10.74.128.1
3 8 ms 11 ms 8 ms 100.127.5.46
4 7 ms 7 ms 7 ms 100.120.102.34
5 17 ms 14 ms 18 ms 68.1.4.254
6 13 ms 13 ms 13 ms 52.95.218.216
7 17 ms 21 ms 21 ms 54.239.102.90
8 16 ms 14 ms 18 ms 54.239.102.95
9 38 ms 38 ms 37 ms 54.239.42.116
10 * * * Request timed out.
11 60 ms 41 ms 45 ms 52.93.12.84
12 37 ms 37 ms 37 ms 52.93.12.71
13 59 ms 40 ms 55 ms 52.93.12.214
14 38 ms 37 ms 44 ms 52.93.12.243
15 40 ms 50 ms 37 ms 52.93.15.211
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.Trace complete.
C:\Windows\system32>
These are my tracerts. I constantly get 10-20% upload packet loss on fortnite and it's been this way for about 6 months now. Hoping someone can help fix this.- LatitiaS6 years agoModeratorHi nivlek6642,
Regrettably I am not seeing any signs of packet loss in the results you provided. The time out at hop 16 is likely where the trace route is being blocked either for performance or security reasons. Based on the data provided this problem would be something for the game provider to troubleshoot.
Latitia
Cox Support Forums Moderator
- BooPacketLoss7 years agoNew Contributor III
Faulty router? You're in the wrong thread. This is for making sure Cox is held accountable for their greed and exploitation.
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