Came across this post. I created a similar issue regarding fortnite & packet loss. Also, other users are seeing this same thing:
This is exceptionally frustrating to me that Cox doesn't look into this and forces users to do this. It's as if they want to do service calls on purpose to make $75 for a visit when it's CLEAR that SO MANY other people are having this same issue with COX services only. My brother & friends are a half mile away from me on Spectrum playing on the same game without packet loss while I'm experiencing 30-40%. Other users of Netflix are complaining about packet loss as well, so something might be wrong with EC2 West coast routing. IMO, my blame wants to be with Cox. I'm ditching Cox the minute another provider can provide me with Gigabyte speeds.
It happens on east coast servers as well I’ve been fighting this for about 3 and a half months now. Glad there are steps being made towards the resolve though.
What's being done? Also, it's intermittent for me and sometimes a west server gives me 0 packet loss.. I could have just gotten lucky while playing on US-East, but it definitely was more playable than west. Next time I play and have packet loss I'm going to have another friend in San Diego on Cox (just not gigablast) see if we both have the packet loss at the same times.
