That's extremely interesting as I was just told by the cox support twitter that my modem is showing no signs of packet loss after multiple checks, as shown here: https://imgur.com/a/juF2rPZ
Can you post the tracert showing the packet loss here so I can see it?
So I'm literally 10 houses down from home at my friend's house (another cox customer), and I decided to ping my home IP. After 5 times pinging, there was absolutely zero packet loss, as expected - imgur.com/a/D2ltXBV - I also pinged my home IP from my phone's LTE and received no packet loss, although I won't be posting that screenshot as that would be more difficult and I believe the other screenshot is enough.
Furthermore, I tracerouted Amazon web services from my friend's house which is literally across the street from my own. Again, there is the same exact instance of packet loss as my own - it even occurs at the same cluster of servers. It seems I'm correct in that this is a routing issue, not a home connectivity issue - https://imgur.com/a/s0Eqryf
I've provided legitimate evidence showing my case. Could you please post a screenshot of your aforementioned ping to my IP supposedly exhibiting my packet loss (as if this even matters at this point)? I don't mean to be so confrontational as I know this is the process you're supposed to adhere to, but I do believe you're flat out lying to me in regards to my general, modem-related packet loss, as there is none. It only occurs when connecting to amazon web services.
It would be super awesome if this could be escalated and you could get me in touch with a supervisor or a tier 2 (or higher, if there is) technician. I'm almost certain this is an issue regarding COX's routing tables and alternate routing once it fails to resolve a hostname at certain Amazon Web Services routers.
Mark,
Please understand that even if he has his own packet loss problems, this issue affects hundreds of users. Here is a screenshot of a hardwired PingPlotter tracert from Phoenix to a AWS server on the west coast that is used for Fortnite, https://imgur.com/a/17bxJrR , the packet loss is insane. Also read the comments on his Reddit post, https://www.reddit.com/r/FortNiteBR/comments/931lrl/attempt_2_at_getting_visibility_most_cox_isp/ , he is not alone. Address this problem, because the game developers, Epic, have outright stated that the problem is on COX's end.
