Forum Discussion
I’m in SoCal having the same issue most of June. Initially it was shorter like you said, and didn’t happen as much, but frequency and duration are increasing over time. Last night it was 2+ hours of about 0.19mbps download speed. Technical support tells us we have “one of the slowest internet packages” at 1G and says please confirm I’ll upgrade you to 2G. Then tries to sell me Cox Care super service. Then says contact the device manufacturer even though it’s not device specific and we have several speed tests. I’m looking into Verizon internet but concerned about their speed as well.
Hi Arae0714,
We want you to enjoy your services and I would really like an opportunity to investigate your speed loss. Please if you would reach out to us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com.
I look forward to working with you.
Cox Support Forums Moderator
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