Several one minute outages each day
Hi, I'm at my wit's end. I'm currently connected with a Cox modem, right next to the dmarc to eliminate "inside wiring" as an issue. I tried connecting a laptop in wired to my modem, replace the o...
Forum Discussion
Hi. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
I’m not going to create a social media account just to get support. I will try email and post any success here. Thanks for the email address. This wasn’t listed in the app.
Hi, atrusler85201
The email address cox.help@cox.com is specific to the social media team and Cox Community Moderators. Support provided through the Cox app is handled by a different team. We look forward to hearing from you so that we can assist with resolving the trouble you're experiencing.Thanks again, they replied right away, and asked intelligent questions.
This thread shows very clearly that it's not a single account issue as multiple users are having the exact same problems.
