Forum Discussion

Mbarrera88's avatar
Mbarrera88
New Contributor
3 months ago

Services

Cox is the biggest con artists. They stated I have “unlimited data” “fast internet” but to surprised by their in store associates that if I go over certain amount of data  I’ll be charged additional fees! How is even make sense?! So I asked again do I have unlimited data or not? Yet again the store associate said “ you do but if you go over your gigs of data you will be charged additional fees”. 

As far as the “high speed” internet it is a complete garbage! 

lastly people make sure you make them note stuff on your account they will screw you over. I asked about an increase on my bill and they told me to look at my paper bill which I said I have not received a paper bill in months which I request months ago to be noted on my account to recieve paper bills and they go on and say “ no we do not see that request” which is typical of rep to say if there are usually irritated with a call or just too **bleep** lazy to place a note. 

Do better cox!

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    3 months ago

    Hi, there. I'm really sorry about the issues you've had with your service and I'd like to help. Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and issues related to a specific account require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. Note the details of your concern and a link to this post.  Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.