Service update to my area
Hello,
On April 6th my neighborhood had a planned outage that was supposed to improve out network. However, since that update my internet has been dropping at all hours of the day for small pockets...
Forum Discussion
I have removed your MAC address for security purposes. In looking at the modem it is showing signal levels that are a bit out of the normal range and something a technician will likely need to look at. Make sure all connectors are tight, bypass any splitters and reboot the modem afterward. If still seeing trouble, please email our team at cox.help@cox.com and we can help set up an appointment for you. Please include a link to this thread, your first/last name, and your home address.
Brian
Cox Support Forum Moderator
Brian
Cox Support Forum Moderator
