Forum Discussion

mkautzm's avatar
mkautzm
New Contributor II
6 years ago

Service Oversold in Irvine, CA. CMTS response time fluctuates wildly

It appears that Cox does not have the infrastructure to support usage at peak hours near my location.  This results in highly degraded service in the afternoon until later at night.  Some investigati...
dww2000's avatar
dww2000
New Contributor
6 years ago

Thank you mkautzm for bringing this up. I live in Rancho Santa Margarita and have the same issue. It seems to correspond to the time when all the kids get home in the afternoon until later in the evening. Every time I call I get the same get the response "reset your modem". I had a cox person come out only to be told that my equipment was old and outdated (Arris TG2472) and that it was not supported anymore. There was no specific remedy offered. So I too have been paying for Panoramic service but not getting it. 

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    @Dww2000, your modem is not reporting any signal levels to us at the moment. Can you please make sure all cables are tightly secured and free of damage? If you have a splitter, we recommend removing it for troubleshooting purposes, to see if this resolves the issue. -Kevin