Forum Discussion

keving22's avatar
keving22
New Contributor
20 days ago

Service outage

Waiting all day for service to be restored from a PLANNED outage.  Several estimated time missed.  Then support has the audacity to try to sell me faster service.  

1 Reply

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  • Hi, keving22 . Thanks for sharing your experience. I wouldn't like it either if that happened to me. I know how important it is to remain connected to the things you care about.  I apologize for any inconvenience the outage has caused. Our techs are often very accurate in the estimates provided, but please know it is an estimate and is subject to change as work progresses.

    Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. 

    Billing, account and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post.  You can also reach us on Twitter/X  @CoxHelp, or visit us on Facebook,

    Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.