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Mkvaughn's avatar
Mkvaughn
New Contributor
9 months ago

Service outage

My area is experiencing a service outage. This happens all the time. Expected resolution in 5 hours. I want credit for this time without tv, phone, internet. There's no way to talk with anyone live or chat with 'Oliver'. I'm pretty annoyed. 

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  • Hi Mkvaughn. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator