Service keeps getting worse
After going through a bad situation a while ago (ref: https://forums.cox.com/forum_home/apps_forum/f/apps-forum/31757/wifi-app-is-dead), my service is still completely dying at random times - modem e...
Forum Discussion
Not using WiFi calling, never have. Yes, still have the TM3402. I'm guessing I'll have to bypass my WiFi router to get at the logs, correct? If so, that will have to be another day.
I'm guessing I'll have to bypass my WiFi router to get at the logs,
Not unless your routers blocks it. Try 192.168.100.1?
Perfect - thanks! Here's the PacketCable(MTA) Events log (only goes back to 8/23):
PacketCable(MTA) Events
Date Time Event ID Description
8/23/2023 6:41 3000000001 MEM-CONN-ERROR
8/23/2023 6:41 4000950905 Configuration File Error- Bad Parameter
8/23/2023 6:41 16 MTA TFTP: Successful
8/23/2023 6:41 4000951501 Provisioning Complete - Warnings
8/23/2023 6:41 26 MTA PROV: Successful!
8/23/2023 6:41 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
8/23/2023 6:41 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
8/23/2023 6:41 2 Voice Line Diag Passed, Line Number = 1
8/23/2023 6:41 2 Voice Line Diag Passed, Line Number = 2
8/23/2023 6:42 65535 Port Shutdown Procedure Applied to Line 2
8/23/2023 6:42 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS
8/23/2023 7:38 4000950905 Configuration File Error- Bad Parameter
8/23/2023 7:38 16 MTA TFTP: Successful
8/23/2023 7:38 4000951501 Provisioning Complete - Warnings
8/23/2023 7:38 26 MTA PROV: Successful!
8/23/2023 7:38 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
8/23/2023 7:38 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
8/23/2023 7:39 2 Voice Line Diag Passed, Line Number = 1
8/23/2023 7:39 65535 Port Shutdown Procedure Applied to Line 2
8/23/2023 7:39 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS
8/23/2023 7:39 2 Voice Line Diag Passed, Line Number = 2
8/23/2023 9:48 65511 SIP DNS Query Failure
8/24/2023 7:44 65511 SIP DNS Query Failure- Cleared
8/24/2023 9:38 65511 SIP DNS Query Failure
8/24/2023 18:25 3000000002 MTA RESET:
8/24/2023 18:28 4000950905 Configuration File Error- Bad Parameter
8/24/2023 18:28 16 MTA TFTP: Successful
8/24/2023 18:28 4000951501 Provisioning Complete - Warnings
8/24/2023 18:28 26 MTA PROV: Successful!
8/24/2023 18:28 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
8/24/2023 18:28 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
8/24/2023 18:28 2 Voice Line Diag Passed, Line Number = 1
8/24/2023 18:28 2 Voice Line Diag Passed, Line Number = 2
8/24/2023 18:29 65535 Port Shutdown Procedure Applied to Line 2
8/24/2023 18:29 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOS
12/31/1969 17:01 3000000004 DOCSIS-CONN-ERROR
12/31/1969 17:01 3000000002 MTA RESET:
12/31/1969 17:05 3000000004 DOCSIS-CONN-ERROR
12/31/1969 17:05 3000000002 MTA RESET:
8/25/2023 5:54 3000000001 MEM-CONN-ERROR
8/25/2023 5:55 4000950905 Configuration File Error- Bad Parameter
8/25/2023 5:55 16 MTA TFTP: Successful
8/25/2023 5:55 4000951501 Provisioning Complete - Warnings
8/25/2023 5:55 26 MTA PROV: Successful!
8/25/2023 5:55 3 Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
8/25/2023 5:55 3 Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
8/25/2023 5:55 2 Voice Line Diag Passed, Line Number = 1
8/25/2023 5:55 2 Voice Line Diag Passed, Line Number = 2
8/25/2023 5:56 65535 Port Shutdown Procedure Applied to Line 2
8/25/2023 5:56 3 Voice Line State Change, Line Number = 2, Prev State = IS, New State = OOSThe DOCSIS(CM) Events have no events prior to today. The MTA RESET event on 8/24 @ 18:25 is when the modem died.
Yea, those are the MTA logs which don't show anything helpful other then the DOCSIS connection error. Basically it means the modem is going offline. If the CM event logs is empty then the modem isn't keeping the logs. What do the signal levels show?
As for why your cell phone acted up, I have no idea. For now I will treat that as a red herring.
Agree on the cell phone. Here is the complete status log:
RF ParametersDownstream QAM
DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables Downstream 1 13 807.00 MHz 6.00 dBmV 38.98 dB 256QAM 1177642138 13130 53832 Downstream 2 1 735.00 MHz 5.50 dBmV 40.37 dB 256QAM 34 13485 46762 Downstream 3 2 741.00 MHz 5.60 dBmV 40.37 dB 256QAM 34 16938 50778 Downstream 4 3 747.00 MHz 5.70 dBmV 40.37 dB 256QAM 34 15450 48597 Downstream 5 4 753.00 MHz 6.00 dBmV 38.98 dB 256QAM 34 15632 54764 Downstream 6 5 759.00 MHz 6.20 dBmV 40.37 dB 256QAM 12979406 14233 46720 Downstream 7 6 765.00 MHz 6.20 dBmV 39.40 dB 256QAM 34 14597 48232 Downstream 8 7 771.00 MHz 6.40 dBmV 40.37 dB 256QAM 34 14246 52972 Downstream 9 8 777.00 MHz 6.40 dBmV 40.95 dB 256QAM 34 13927 53036 Downstream 10 9 783.00 MHz 6.40 dBmV 40.37 dB 256QAM 34 15175 61558 Downstream 11 10 789.00 MHz 6.40 dBmV 40.37 dB 256QAM 34 11934 45794 Downstream 12 11 795.00 MHz 6.20 dBmV 40.37 dB 256QAM 34 14471 52676 Downstream 13 12 801.00 MHz 6.10 dBmV 40.37 dB 256QAM 34 11885 49347 Downstream 14 14 813.00 MHz 6.20 dBmV 40.37 dB 256QAM 34 10091 33004 Downstream 15 15 819.00 MHz 6.40 dBmV 38.98 dB 256QAM 34 15491 65326 Downstream 16 16 825.00 MHz 6.60 dBmV 40.37 dB 256QAM 34 12048 49753 Downstream 17 17 831.00 MHz 6.90 dBmV 38.98 dB 256QAM 34 12929 69118 Downstream 18 18 837.00 MHz 7.20 dBmV 40.37 dB 256QAM 34 9997 46172 Downstream 19 19 843.00 MHz 7.50 dBmV 38.98 dB 256QAM 125 14785 61500 Downstream 20 20 849.00 MHz 7.70 dBmV 39.85 dB 256QAM 34 13135 63853 Downstream 21 21 855.00 MHz 7.40 dBmV 40.37 dB 256QAM 3598923 11415 49289 Downstream 22 22 861.00 MHz 7.10 dBmV 40.37 dB 256QAM 34 13080 65286 Downstream 23 23 867.00 MHz 6.90 dBmV 40.37 dB 256QAM 34 11458 47672 Downstream 24 24 873.00 MHz 6.90 dBmV 38.61 dB 256QAM 34 13137 50130 Downstream 25 41 213.00 MHz -3.50 dBmV 37.64 dB 256QAM 34 232124 950016 Downstream 26 42 219.00 MHz -3.40 dBmV 38.98 dB 256QAM 34 157920 490962 Downstream 27 43 225.00 MHz -3.40 dBmV 38.61 dB 256QAM 34 271410 1133476 Downstream 28 44 231.00 MHz -3.40 dBmV 37.64 dB 256QAM 34 201737 807479 Downstream 29 45 237.00 MHz -3.20 dBmV 37.64 dB 256QAM 733200503 268389 1120504 Downstream 30 46 243.00 MHz -3.00 dBmV 38.98 dB 256QAM 34 799046 4370398 Downstream 31 47 249.00 MHz -2.70 dBmV 37.64 dB 256QAM 34 214008 839110 Downstream 32 48 255.00 MHz -2.70 dBmV 38.61 dB 256QAM 34 172328 628531 Downstream OFDM
FFT Type Channel Width(MHz) # of Active Subcarriers First Active Subcarrier(MHz) Last Active Subcarrier(MHz) Average RxMER(dB) Pilot PLC Data Downstream 1 8K 380 7600 259 448 47 40 41 Downstream 2 4K 94 1880 877 970 47 42 41 Upstream QAM
UCID Freq Power Channel Type Symbol Rate Modulation Upstream 1 1 17.60 MHz 42.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 2 6 12.80 MHz 46.25 dBmV DOCSIS2.0 (ATDMA) 2560 kSym/s 64QAM Upstream 3 4 36.80 MHz 42.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 4 3 30.40 MHz 44.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream 5 2 24.00 MHz 42.75 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM Upstream OFDM
FFT Type Channel Width(MHz) # of Active Subcarriers First Active Subcarrier Last Active Subcarrier Starting Frequency(MHz) Ending Frequency(MHz) Tx Power(dBmV) StatusSystem Uptime: 0 d: 3 h: 00 m Computers Detected: staticCPE(1), dynamicCPE(1) CM Status: Telephony-Reg Complete Time and Date: Fri 2023-08-25 08:48:03 Product Type
Product Type: 01000000 20000132Hardware Model TM3402A Hardware Info ARRIS DOCSIS 3.1 / PacketCable 2.0 Touchstone Telephony Modem Eth Sw Port 1 ENABLED Eth Sw Port 2 ENABLED Ethernet Phy Type Realtek 2x2-port switch Router DISABLED Telemetry DISABLED Line Card ENABLED Num Lines 2 RF HW MAXLINEAR Market North America Interface ParametersInterface Name Provisioned State Speed (Mbps) MAC address LAN Port 1 Enabled Up 1000 (Full) C8:63:FC:DA:3E:F0 LAN Port 2 Enabled Down ----- C8:63:FC:DA:3E:F0 LAN Port 3 Enabled Down ----- C8:63:FC:DA:3E:F0 LAN Port 4 Enabled Down ----- C8:63:FC:DA:3E:F0 CABLE Enabled Up ----- C8:63:FC:DA:3E:F1 MTA PassWithWarnings Up ----- C8:63:FC:DA:3E:F2 DiplexerUpstream Range Downstream Range Current Band Setting Band 0 5 MHz-85 MHz 108 MHz-1002 MHz X Band 1 5 MHz-42 MHz 108 MHz-1002 MHz VoIP High Definition Audio Line LC State CallP State Loop Current HD Status WB SLIC HD Enable HD EndPnt Enable HD Codec Provisioned 1 Idle Idle Boosted Enabled Enabled Enabled Enabled Yes 2 Idle OOS Boosted Not Provisioned Enabled Enabled Enabled Yes I will be back in a couple of hours, really appreciate the help!
