So out of nowhere, at 2pm on today I get a text message (which is the first notification I have received in a long time) that there is an unexpected outage in my area. Service has been down for almost 3 hours now and when I called Cox support, I found out this is an upgrade that is occurring
So now we are hiding our planned upgrades as “outages”? I am sick and tired of all of this
Why is it so hard to send a notification out 1 week ahead of time that says “hey on 4/28 at 2pm we will be upgrading”, instead, out of nowhere the internet goes down and you we get a text about an outage, and like I said, only to find out it’s a planned upgrade.🤷♂️