SERVICE INTERRUPTION
There has been "maintenence" in my area for exactly 14 days now so we can't use our wifi. I work from home half the time and while I understand these things have to happen, I have NEVER had an outage...
Forum Discussion
So out of nowhere, at 2pm on today I get a text message (which is the first notification I have received in a long time) that there is an unexpected outage in my area. Service has been down for almost 3 hours now and when I called Cox support, I found out this is an upgrade that is occurring
So now we are hiding our planned upgrades as “outages”? I am sick and tired of all of this
Why is it so hard to send a notification out 1 week ahead of time that says “hey on 4/28 at 2pm we will be upgrading”, instead, out of nowhere the internet goes down and you we get a text about an outage, and like I said, only to find out it’s a planned upgrade.🤷♂️
I will tell you how emailing cox.help goes:
Email them, explain the issues and the upgrades with no notification, they apologize through a copy-n-pasted pre-canned answer from the knowledge base, you ask why you do not receive notifications for planned upgrades, then a brand new person replies and copy-b-pastes from the knowledge base of pre-canned responses and apologize for inconvenience … and the entire life cycle mentioned above repeats over and over again.
i get the same pre-canned response here :)
