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melisa_rothas's avatar
melisa_rothas
New Contributor II
3 months ago

Service Hustle

Last night I also had issues watching shows on my DVR.  My DVR is relatively new, replaced only a couple months ago and periodically the glitching issue has been a problem.  In the past I tried rebooting by unplugging and if this didn't correct the problem I have contacted "Smart Help" at COX to have them reboot it.  This has been with limited success.   Last night I was frustrated and did these two attempts with not success, so I accessed the "CHAT" at COX.  What a mistake, after two hours, and supposedly getting help from three agents, they hustled me to upgrade my account and change my DVR and modem.   To say the least, I was completely frustrated after two hours.  During that time they assured me that there was no issues on their end but I finally called COX service and heard that COX was experiencing issues in the area.

Even though I declined their promotion I received a notice this morning that an appointment had been scheduled to change my equipment and my billing was going to change.

A review of the COX web site provides no relief to cancel this change, so it looks like I will have to spend more time going to a COX store to hash out this problem. 

  • melisa_rothas sorry  to hear that this was your experience. I'd like to help. Please send an email to cox.help@cox.com and include a link to this forums post along with your name and address. Thanks!