Forum Discussion

mress1966's avatar
mress1966
New Contributor
2 months ago

Service down

Second day in a row service is down around 2 in the afternoon. I truly cannot count how many times this has happened. The only thing I do know is that the bill arrives consistently and that’s the only “consistent” in your service. I pay an extraordinarily high amount in return for which I lose work time, never get a straight answer or a real cause for why this happens so often, and while the technicians they send out are nice, they have never fixed the issue. I don’t doubt the reason is that it’s the service itself that needs to be made more robust and no technician could do anything about that. $129 a month just for internet. Inexcusable. 

1 Reply

  • Hello. I'm very sorry to hear that you are having issues. Please feel free to reach out for assistance at cox.help@cox.com. We'd love to assist. 

     

    Cox Forum Moderator