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mress1966's avatar
New Contributor
2 months ago

Service down

Second day in a row service is down around 2 in the afternoon. I truly cannot count how many times this has happened. The only thing I do know is that the bill arrives consistently and that’s the only “consistent” in your service. I pay an extraordinarily high amount in return for which I lose work time, never get a straight answer or a real cause for why this happens so often, and while the technicians they send out are nice, they have never fixed the issue. I don’t doubt the reason is that it’s the service itself that needs to be made more robust and no technician could do anything about that. $129 a month just for internet. Inexcusable. 

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