Forum Discussion

arj267's avatar
arj267
New Contributor
8 years ago

Sent email rejected as spam

 When I try to forward a bulk email (not spam) to an single addressee, it is rejected as spam.  Via Cox digital support online chat I was advised to forward my sent mail to thisisnotspam@cox.net.   I have done that but a new sent message is still rejected as spam. I get the following message:  

Your message did not reach some or all of the intended recipients.

    Subject:    RE: Mobile Link Notification Performance Announcement

      Sent: 3/23/2018 9:44 AM 

The following recipient(s) cannot be reached:

     'Support@mobilelinkgen.com' on 3/23/2018 9:44 AM

            552 5.2.0 RRk21x00x4E8Yoa01Rk3x5 This message was undeliverable. This message has been found to be a potential spam message, and has therefore been blocked. Please visit http://ww2.cox.com/coxagainstspam for more information.

Cox seems to have just  installed an overactive spam filter for outgoing email to a single address.  What is the solution?

I have this problem with emails sent from Outlook and also from Windows Live Mail desktop using POP and smtp.cox.net

 

sent email spam
  • ColleenD's avatar
    ColleenD
    Moderator
    8 years ago
    arj267,

    Please continue to forward messages where you get this error to thisisnotspam@cox.net so the spam filter can learn more about your messages. There is something within the message itself which is triggering the filter. It could be a link, an attachment or the fact that it originated as a bulk email. If you're forwarding and the message is expanding a list of recipients in the forward you can try removing the addresses.
    Adittionally, if you are trying to forward the message to multiple recipients, try reducing the number of email addresses you are forwarding to.