Forum Discussion

Greyoldchief's avatar
New Contributor
5 years ago

self install modem/router

I currently have Cox Contour and am attempting to self install my own modem/router.  I purchased a cox recommended modem, but I couldn't install it.  Called Cox and was told the modem would not work with my current Cox equipment and that I would have to replace it.  Has anyone else had this problem.. 

2 Replies

  • Bruce's avatar
    Honored Contributor III

    What modem did you purchase?  Besides Contour, what "...current Cox equipment..." was the rep referring?

  • Hi Greyoldchief,

    We can certainly investigate this issue and address your concerns. Please email our team at with this post. Be sure to include your full name and your complete address.

    Cox Support Forum Moderator