Forum Discussion

Greyoldchief's avatar
Greyoldchief
New Contributor
5 years ago

self install modem/router

I currently have Cox Contour and am attempting to self install my own modem/router.  I purchased a cox recommended modem, but I couldn't install it.  Called Cox and was told the modem would not work with my current Cox equipment and that I would have to replace it.  Has anyone else had this problem.. 

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    What modem did you purchase?  Besides Contour, what "...current Cox equipment..." was the rep referring?

  • MariaL's avatar
    MariaL
    Moderator
    5 years ago
    Hi Greyoldchief,

    We can certainly investigate this issue and address your concerns. Please email our team at cox.help@cox.com with this post. Be sure to include your full name and your complete address.

    Maria
    Cox Support Forum Moderator