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jonathonjoseph's avatar
jonathonjoseph
Contributor
7 years ago

Scottsdale AZ, Service Outage Every Day for 4 Weeks Now

Issue: Extreme packet loss every night from 5:00 PM to 11:00 PM with reported service outage from COX for 4 weeks straight. There are now multiple post on this forum and from different parts of ...
jonathonjoseph's avatar
jonathonjoseph
Contributor
7 years ago

What are the chances of getting that completed today? We got plenty of daylight left and service has been impacted for every customer on my street since I am first node in the chain and all other houses tie into me (this was confirmed by the tech). So we have 20+ customers impacted for 4 weeks now with bad service quality. I believe that would warrant an expedite of repairs. 

Becky's avatar
Becky
Moderator
7 years ago
Hi Jonathonjoseph, a member of our executive escalations team has expedited the issue on your behalf. Also, our maintenance teams work 24/7. -Becky, Cox Support Forums Moderator