I agree, and I've told this to each of the four different people I've "chatted" with AND the level 2 tech who talked to me on the phone the other day. I've made a point of saying this seemed to have started with an outage affectingy area. Yet the last word from Cox is for a truck roll.
This is another aspect of my frustration: When I mentioned this to the first agent with whom I chatted he told me he would escalate it because of the outage being coincident with my issue. I waited for a couple of hours and checked back, told the next tech the situation, and they said there was no record of any tech escalating anything on my account to anyone for any reason. So I was lied to to get someone's chat resolution metrics inline. And I still have the problem.
I chatted with, as I recall, four different agents, got disconnected twice, and then told I had to pay for more diagnosis. That's when I about threw my phone through a wall. Then I called tech support and they related me to a (supposedly) Tier 2 who finally concluded a truck roll was necessary because everything in their end looked correct. I told them about the outage but it made no difference to them.
Just an update: Tech came out today and measured from pedestal to demarc and said downstream signals were OK but not ideal, and agreed upstream signals are too low. He replaced the box (coupler) at the demarc, then measured on the line from the demarc to the outlet, and said the line from the demarc to the outlet should be re-run.
He was exceptionally nice and I was very impressed with him. He will return in the morning to run the new line in our attic before the temperature hits broil.
After replacing the coupler, did Down become "ideal"? How does a cable go bad in 1 week?
I'm just relaying what the tech observed. The cable run in the attic is basically in a summer roaster and after, what, twenty years (?) the heat maybe has gotten to it and the impedance finally just hit the "straw that broke the camel's back" moment. I don't have a hard answer at this point. I don't know why the Cox tech from years ago put a splitter on that line, but he did. We will see if the new run fixes the issue.
