Forum Discussion

rutlandn's avatar
rutlandn
New Contributor II
5 years ago

SB6200 will not connect

Customer since 1995. Bought brand new Arris SB8200.  Got it provisioned and support says it connects.  On laptop directly connected, I get an IP but cannot ping gateway or connect to anything.  Can't...
sb8200 connect problem
  • rutlandn's avatar
    rutlandn
    5 years ago

    I ended up getting a Motorola modem. Connected first time no problems.  Not the best download speed on Gigablast, but better than what I had.  Thanks! Got the Motorola MB8600.

JMAN3203's avatar
JMAN3203
New Contributor II

I've found with mine, it has to be powered up with whatever device you want connected. So, for example, if I unplug my router from the modem, and then connect my laptop directly into the modem, it will connect, have an "unidentified network" and have no internet access. My old modem, this wasn't an issue. 

LisaH's avatar
LisaH
Moderator
5 years ago
Hi JMAN3203. Standard Modems only remember the last device connected to it via ethernet cable. To get a fresh connection, unplug the power and ethernet cable from the modem, wait for 30 seconds and then plug only the power back in and wait until the modem comes back online (takes up to 5 minutes) and then connect the ethernet cable from your computer to the modem. - Lisa
  • rutlandn's avatar
    rutlandn
    New Contributor II
    5 years ago

    I ended up getting a Motorola modem. Connected first time no problems.  Not the best download speed on Gigablast, but better than what I had.  Thanks! Got the Motorola MB8600.