Forum Discussion

simplegreen's avatar
simplegreen
New Contributor II
7 years ago

Santa Barbara, CA - Significant packet loss in route to Netflix

Over the last couple months, Netflix streaming has been a mediocre experience, at best, despite an otherwise consistently stellar internet connection (averaging 300–340 mbps downstream & 30 mbps upst...
Becky's avatar
Becky
Moderator
Hi Simplegreen, did this pattern emerge during testing over the past few days? I just want to ensure that we're using data collected over the past few days; not data from the end of August. Thanks! -Becky, Cox Support Forums Moderator
simplegreen's avatar
simplegreen
New Contributor II
7 years ago

Good question. It was based on current and ongoing data, as recent as last night.

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Excellent. I've forwarded your observations to our network operations team. Thanks! -Becky, Cox Support Forums Moderator
    • simplegreen's avatar
      simplegreen
      New Contributor II
      7 years ago

      Just checking in on this—can you provide an update on the investigation?