Forum Discussion

lanoue's avatar
lanoue
New Contributor
7 years ago

Router Sign-in

So I went to sign in to my router to make some firewall adjustments and it doesn't like any of the usernames I've tried.  How do I recover my username?
JonathanJ's avatar
JonathanJ
Former Moderator
7 years ago
@Lanoue

Are you referring to the link Becky sent? If so try clearing cache and cookies if that doesn't work a different browser.

Cox Moderator
lanoue's avatar
lanoue
New Contributor
7 years ago

No. Thats pretty cut and dry.

I'm referring to the router page (Gateway>Login) that comes up at 192.168.0.1 where one can edit the Firewall security, among other things. I have some programs that I need to allow to get through the firewall.

  • lanoue's avatar
    lanoue
    New Contributor
    7 years ago

    This may need to be escalated to a higher tier of support.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      7 years ago

      There nothing to escalate.  Everything you need is on its sticker.  If you changed and forgot the default credentials, reset the router to its factory settings.