Router placement
Why does cox charge a fee for the replacement of the router if it was place in the corner of the house straight from the wall instead of putting it in the center of the home?
Forum Discussion
All coax wiring past the demarc(where it attaches to electrical ground) is your property. Did they have to add a new outlet? Was it a professional install? If so, when?
Yes its never had wiring hook up before. Cox the company did it and it was a year ago. Tried calling before and was told they would move it the center from where it’s at (far north east corner).
Hi Trey, thanks for your question. If there is an active coax outlet in the location where you'd like to move the gateway, you can move the device yourself. Just connect the coax cable to the gateway, plug in any ethernet-connected devices, and plug the power in last. Cox technicians activate existing or non-wired outlets for a charge. This rate includes all materials, including the cable, splitter, fittings, and wall plates. We can also install a new outlet for you, if there is no outlet where you want to set up the gateway. There are some limitations based on where you want the outlet; an inside wall versus an outside wall, for example. I think we can better answer your questions if you were to email us at Cox.Help@cox.com. I'm sure we can address each of your concerns!
why is placement not in the center of the house? I noticed initially they drill into the brick 30 feet from the wire hookup box into the last room instead of drilling up into the attic where they could have access to the living room (center of house)?
