Forum Discussion

bob_w's avatar
bob_w
New Contributor
3 years ago

Router not getting IP address from Cox

Starting this week, every day internet goes down with issue being no IP address being assigned to router. Reset of the modem fixed issue until today. Reset doesn’t fix issue. Cox support doesn’t understand, should be able to trace a dhcp request and see what the response is on their end. 

2 Replies

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @Bob W

    Have you tried another ethernet cable or doing a factory reset to the router? Also are you able to access the internet when bypassing the router?

    Jonathan J
    Cox Moderator
  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III

    Have you tried a new or different router?  How old is the router?