Round 3 - Latency, Jitter, and Speed Issue
This is the third time I've gone through this routine with cox now. Posting from mobile so I don't have all my screenshots but I'm seeing 20-30% packet loss, latency to 400ms, all the regular issues and complaints you see here daily.
It's been a little over a month since since these exact same issues were resolved and I can't seem to get a straight answer from any rep about what was "fixed". I filed a few FCC complaints, opened a FairShake claim, and 'magically' my issues were resolved overnight after months of having techs come out, late night support calls, and half a dozen new modems and routers. My node was probably not upgraded as I never saw and significant downtime and it would appear I'm not able to access any OFDM (Docsis3.1) bands so what changed?
I was willing to drop the issue as my connection was stable for roughly a month but now we're back in the exact same place as before. Can hardly stay connected to a WebEx call. I've lost all patience for dealing with Cox at this point. I'm about to start commissioning newspapers and skywriters and billboards encouraging people to start filing FCC complaints as that seems to be the only thing to get a response from cox.