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WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor II
2 months ago
Solved

RIP DSLReports.com

Just wanted to see if anyone has heard of anything official about DSLReports.com being shut down/broken. Right now it's giving a 504 error and been down for over 24 hours. As per here, looks like the domain has been locked, probably a payment issue. I mention it here because that site is where I started helping Cox customers many years ago. Long before this forum was created. It was the "OG" or "GOAT" of the online troubleshooting sites. Cox used to offer direct support on it but that changed a couple years ago for unknown reasons. There was a lot of data that was only on that site so it's a real shame. End of a era. With all the hacks/exploits/changes happening recently, it's scary to think what the internet will become in 5-10 years. Hope everyone is doing OK.

DSLReports
  • WiderMouthOpen's avatar
    WiderMouthOpen
    2 months ago

    FYI Seems the site is back up but you can only get to the home page and there is a message on top that says they will be read-only soon. So good news is we won't lose all that useful data. Bad news is we can't post there anymore so the site is still "dead".

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 months ago

    What makes me sad is part of the reason they shut down is because ISPs(including Cox) pulled direct support and discouraged(even punished) employees for helping there. I was one of them. Instead they decided to move support to places like Facebook and Twitter. I think it is hard to debate the fact that these platforms are now propaganda machines for the right. Is Cox supporting these views by continuing to offer direct support there? What was the reason they pulled support from DSLR?

    • ExtraChrispy's avatar
      ExtraChrispy
      Contributor III
      2 months ago

      Back when support was offered there, Cox has a vetting process so as to minimize the potential for damage resulting from employees not acting in the interests of the company there.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor II
        2 months ago

        Yes, I am aware of that process. The issue is even with that process, Cox started to make life difficult for the vetted employees that were helping customers beyond what Cox thought was in scope. Look at why Odog left, who was one of the last employees on there. I would post the link to the discussion but DSLR is shut down now and the wayback machine doesn't cache anything related to Odog after 2023(before he left). I was reprehended about a post I made about the DCX model DVR that had eSATA that worked for the first time. When I found out, I asked the supervisor I learned from if it was OK to inform the public. She said yes, but I guess the people above her didn't like it because they never supported eSATA. Several months later, they made everyone in our Tier 1 sign a new NDA that said we weren't allowed to post to social media anything related to our jobs.

        PS. Seems you haven't posted here for several months. Welcome back?

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    2 months ago

    FYI Seems the site is back up but you can only get to the home page and there is a message on top that says they will be read-only soon. So good news is we won't lose all that useful data. Bad news is we can't post there anymore so the site is still "dead".