Forum Discussion

transistor's avatar
transistor
New Contributor
5 years ago

Resetting modem

is resetting modem via Cox website the same as unplugging it from wall outlet?

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    No.  Unplugging a modem from a wall outlet is a reboot or restart.  Meaning, you'll reboot or restart the modem with its configuration as is.

    Resetting a modem from your Cox account would erase and reload its network configuration.  Also, resetting a modem from the recessed button on its chassis would reset to its factory default settings.  Meaning, it'd have the same settings as the day you unpacked it.

    There's another!  A re-provision is deleting your network account altogether and then recreating it.  Only Cox can re-provision.

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    there's a 3rd type & that's the one generated by the rep you're talking to. it will include updates, if needed..