Forum Discussion

EG942's avatar
EG942
New Contributor
7 months ago

Reset hotspot modem

I'm having trouble connecting to the CoxWifi hotspot near 585 Union Avenue, Providence, RI 02909. Is it possible to reset the modem?

3 Replies

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    That looks like a business Hotspot so I am not sure Cox has permission to reset the modem as that would affect the business service. Try emailing Cox at cox.help@cox.com with your account info and link to this post. Worse they can say is no. Good luck.

    PS. Welcome to the forum fellow Rhode Islander. 

  • Darkatt's avatar
    Darkatt
    Honored Contributor

    Advanced support has to receive at least 2 separate complaints on the device to be able to reset it. 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor

      Seems like a security loophole to me. Some camera systems are cloud based and require a internet connection to record or atleast view remotely. If I had a business, I wouldn't want someone resetting my gateway without my permission. Why if I am in the middle of a big download? Do they at least wait until after business hours? Then again maybe that is just even more of a reason not to use Cox equipment.

      More on topic, how do you reach "Advanced Support" now? I have heard from Reddit that the phone support is (atleast) partially outsourced and escalation is difficult.