I installed a new modem yesterday after the combo Wi-Fi modem stopped connecting and an hour with the chat tech didn't find any issue.
I activated the modem but still couldn't connect.
I get the self activate screen when I try to access the internet. However, when I try to register the modem it says it's not supported (Arris SB163). The list of supported modems is blank when I click the link.
I confirmed the Mac and S/N were registered, but second to a friend who is a Cox technician (unfortunately out of town) : it's stuck in self registration.
Because I have a service appt tomorrow the chat tech I reached out to later wouldn't deprovision and reprovision the modem.
Is there anything i can do?