Replacement for Arris cornerstone NIU
My Cox internet connection is via a legacy Arris NIU. The coax from the street connects to the Network port and the coax feeding my cable modem connects to the Home port. There are a couple of voice ...
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The box would have been removed long ago except it is inside the garage so they did not see it or think to ask. I would gladly pull it and put it a grounding block myself but since the NIU has voice ports/splitters, it will likely change my signal levels when pulled. I will get a tech out to look at that.
Tcox, voiceports will slightly alter your transmit/receive levels when connected. Being inside the home, harvesting teams would have been unable to retrieve it. They may have pulled power from the main drop though. It should be removed to reduce the chance of it creating concerns in the future. We would be happy to help with setting up a visit. Reach out to us via email at cox.help@cox.com for assistance.
I called in and was put on some waiting list for a service visit. It has been a couple of weeks and no follow up. The NIU is near my interior breaker panel and I have gone to the trouble of exposing enough of the wiring so a tech can verify how it is connected. I don't have any lingering issues, but if I have to wait much longer I will just pull the box myself.
Tcox, if still looking to have this removed. Please email us at cox.help@cox.com for assistance. We will be happy to set up a visit to have it removed.
