removal of McAfee Security Suite
Very upset that I've lost the McAfee Security Suite.... Seems my bill keeps going up, but my available services are going down..... No E-mail support, no anti-virus support......what's next?
Forum Discussion
I didn't see either of you address the fact that the bill keeps going up, and Cox is eliminating a service they have provided for years. I have used McAfee for years. since I got the account 24 years ago and question the numbers of people not using it. Frankly, I find the response, "pay for it like everyone else" to be insulting. I have been paying for it through Cox for 24 years.
RobZ
I get where you are coming from. McAfee has always been included as a free feature. Our goal is to provide the services our customers want and keep them connected to the things they love. With that in mind, we continually evaluate rolling out features or services that give customers the ability to do more. Part of this evaluation includes discontinuing features that the majority of our customers just don't use. We value your 24 years of loyalty and appreciate your feedback, which I have shared with our product planning team.
What a ridiculous response. I am a Systems Engineer with many years experience. Trivializing the value of a Security suite is dangerous.
When I joined, COX Email AND the McAfee Security Suite were attractive BENEFITS of my COX Subscription - transition of the Email to YAHOO has been a degradation in service. Loss of the McAfee Security Suite has had real cost in terms of my time AND $$ replacing it.
Step back and explain how loss of McAfee is different from loss of a benefit provided to an Employee - health Care for example.
Are there any other tangible BENEFITs of COX services on the chopping block?
